Welcome to Customer Support

How can we help you today?

Customer Support is available Monday – Friday 9 am to 5 pm (Brisbane, Australia AEST).
Submit your request using the button below. After hours support is available for website emergencies only. Please submit a request, mark as ‘Priority’ and we will attend to it as soon as we can.

How do I submit a customer support request?

We have lots of ways our customers can get help or lodge a request, including by phone, Live Chat, or by submitting a request online.

You can lodge a quick online request using the ‘Submit a Request’ button above.

We have recently launched a new Customer Portal within builder.lightningsites.com. The Customer Portal is a great way to track progress and have visibility over all your current requests. Here you can also assign to a particular department, set the priority of the request and more.

Did you know as well as accessing our new Customer Portal in our Lightning Builder app you can also view hundreds of web page designs, use them for inspiration or to build new web pages, and even design a whole new website project. It’s easy and free to use.

Don’t have a Lightning Builder account? It only takes a moment. It’s quick and easy to create an account for you and any member of your team. Stuck? We’ll show you how. Reach out to a team member on our Live Chat function.

Can I speak to someone on the phone?

Sure can! Call us +61 (07) 5613 1039 Monday to Friday 9am to 7pm Brisbane time (convert to my timezone)

Can I book a Zoom call?

Maybe you have multiple questions and need some facetime with one of our team. Book a call with one of our friendly Customer Care Champions here or to connect with a particular team member directly, or scroll down to meet the full Customer Champs  and book a call.

Can I chat with someone right now?

Yes! Our Live Chat operates Monday to Friday from 9 am to 7 pm Brisbane, Australia time (Convert to my time zone)
Look for the Live Chat icon to the right of this page to start chatting now.  You can also access  Live Chat from Lightning Sites homepage.

Schedule a Call


Customer Champ


Customer Champ


Customer Champ


Active Campaign


Active Campaign


SEO Ninja


SEO Ninja

Aileen Racal

Need extra help? Book a call with our Customer and Technical Team Leader Aileen Racal

This Month's Customer Requests Stats

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Current Customer Requests

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