Customer Support is available Monday – Friday 9 am to 5 pm (Brisbane, Australia AEST).
Submit your request using the button below. After hours support is available for website emergencies only. Please submit a request, mark as ‘Priority’ and we will attend to it as soon as we can.
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You have questions? We have answers!
Find the answers to our most Frequently Asked Customer Support Questions here in our Lightning Sites Training Centre
Lightning Sites is a subscription based service with three different levels of support available. Review subscription options and inclusions to decide what level is best for you at lightningsites.com/pricing. Upgrade or downgrade your subscription at https://www.lightningsites.com/subscription-change-request/
*Please note Concierge Subscription requires a minimum term of 6 months.
We hold regular webinar tutorials on how to make simple edits to your website. Register to join us or access past recordings by visiting our lightningsites.com/events
When your website goes live, basic SEO has been performed on your site. This includes mobile and load speed optimization, setting up your meta tags, and ensuring it is discoverable by Google and other search engines. But there are many more actions that can be taken to ensure your traffic continues to grow.
Watch this short video to learn more about what activities we undertake in our Concierge subscription. Consider upgrading to our Concierge Package subscription to further optimize your website and keep your traffic growing. To learn more about other SEO growth tactics, review Kody’s webinar “The Beginners Guide to SEO”. or visit the SEO section of our Lightning Sites Help Centre
Check out all our training docs in our Lightning Sites Help Centre.
Lightning Sites can assist you with graphic and logo design, google suite, copywriting services, email marketing and sales automation and more. Check out all of our services by viewing our ‘Other services’ here. Book a call with JP below to discuss our other services.
Refresh – Website design is constantly evolving that’s why we include a 24 month refresh for all of our customers. 25% of all the subscriptions you’ve paid go towards refreshing and updating your website. If you have been with us for 24 months and want to book your refresh visit lightningsites.com/refresh to learn more.
To update your credit card details or direct debit visit www.lightningsites.com/update-card
We are a subscription based service, committed to providing ongoing support for you and your team and your organisation’s website. View our Terms of Service here.
Need some inspiration for your next website design project?
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